Welcome to FREE ELEC (“we,” “our,” “us”). This Shipping & Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from our online store free-elec.com (the “Site”). By placing an order with us, you agree to the terms of this policy.

1. Shipping Destinations

We ship products locally in thhe United Arab Emirates and overseasto many international locations.

2. Shipping Methods and Costs

a. Shipping Methods:

• We offer various shipping methods, including standard, expedited, and express shipping. The available options will be presented at checkout.

b. Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

a. Order Processing:

• Local orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• International Bulk Orders are processed within agreed business days of which you will receive a confirmation via email.

b. Delays:

• While we strive to process orders promptly, there may be delays due to high order volume, shipping carrier issues, or other unforeseen circumstances. We will notify you of any significant delays.

5. Delivery Time

a. Estimated Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates.

b. International Shipping:

• For international orders, delivery times may be longer due to customs processing and other factors beyond our control.

6. Tracking Your Order

a. Tracking Information:

• Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on the carrier’s website.

b. Issues with Tracking:

• If you encounter any issues with tracking your order, please contact our customer service team for assistance.

7. Customs, Duties, and Taxes

a. International Orders:

• International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the total at checkout.

b. Compliance:

• You are responsible for complying with the import regulations of the destination country. We recommend contacting your local customs office for more information.

8. Address Changes and Delivery Issues

a. Address Changes:

• If you need to change the shipping address after placing your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

b. Delivery Issues:

• If your order is returned to us due to an incorrect or incomplete address, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

9. Lost or Damaged Packages

a. Lost Packages:

• If your package is lost in transit, please contact our customer service team. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

b. Damaged Packages:

• If your package arrives damaged, please contact us immediately with photos of the damage and packaging. We will arrange for a replacement or refund as appropriate.

10. Contact Us

If you have any questions or concerns about our Shipping & Delivery Policy, please contact us:

Email: info@free-elec.com

Phone: +971508338557